Manhole Cover and Drain Grate Hook

 Shipping Fees

Shipping fees are calculated based on your order size, weight, and selected shipping method. The final shipping cost will be displayed at checkout before you confirm your order.

Standard Shipping - Calculated based on weight and delivery distance.

Expedited and Overnight Shipping - Additional fees apply and are calculated based on the delivery location and package size.

Free Shipping: We occasionally offer free shipping promotions. Terms and conditions for these promotions will be displayed at checkout or in relevant promotions.

Order Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). Processing times may be longer during high-demand periods, such as sales or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information, allowing you to follow your package's journey.

Delivery Times

Delivery times vary based on the shipping method selected and your location. Please note that delivery dates provided are estimates and may vary due to factors beyond our control, such as weather, carrier delays, or other unexpected circumstances.

Tracking Your Order

Once shipped, you will receive a tracking number via email, which you can use to monitor your package’s progress. For any updates, please refer to the carrier’s website for the latest tracking details.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or if delivery attempts fail, we will contact you to arrange redelivery. Additional shipping fees may apply for reshipments.

International Shipping

For international orders, delivery times and shipping costs vary based on location and customs processing times. Customers are responsible for any applicable customs fees, import duties, or taxes.

Lost or Damaged Packages

While we work with reputable carriers, packages may occasionally be lost or damaged during transit. If you suspect your package has been lost or arrives damaged, please contact our customer support team at dwswedes@hotmail.com with your order details, and we’ll work with the carrier to resolve the issue.

Thank you for shopping with us! Please reach out to our customer service team if you have any questions or need further assistance with your order.

 Product Return Guidelines

We want you to be completely satisfied with your purchase. If you are not, we offer a hassle-free return process. Please review our return guidelines below for important details on eligibility, timeframes, and return procedures.

Return Eligibility

To qualify for a return, items must meet the following conditions:

Return Window – Items must be returned within 30 days of the purchase date.

Condition – Products must be unused, in their original packaging, and in resalable condition. Used or damaged items are not eligible for return unless covered by our warranty.

Proof of Purchase – A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Note: Some items may be ineligible for return, such as final sale items or customized products. Any exceptions will be clearly noted on the product page at the time of purchase.

Return Process

If your item meets the eligibility requirements, follow these steps to initiate a return:

Contact Customer Support – Email or call our customer service team at dwswedes@hotmail.com or 564-204-7716 to request a return. Please include your order number, the item(s) you wish to return, and the reason for the return.

Receive Return Authorization – Our team will provide a return authorization number and detailed return instructions.

Pack and Ship – Securely package the item(s) in their original packaging. Clearly label the package with the return authorization number and ship to the address provided in the return instructions.

Customers are responsible for return shipping fees, except in cases where the return is due to a defect or error on our part.

Refunds

Once we receive your return and confirm its eligibility, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method, excluding any original shipping charges.

Refund Exceptions:

Shipping Fees – Original shipping fees are non-refundable unless the return is due to an error on our part.

Restocking Fees – Certain products may be subject to a restocking fee, which will be disclosed during the return authorization process.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original purchase for a refund and place a new order for the desired product.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer support team within 7 days of receiving your order. We will provide you with a prepaid return label and send a replacement or issue a full refund, including shipping fees, once the item is returned and inspected.

Non-Returnable Items

The following items are non-returnable:

Final sale or clearance items

Customized or personalized products

Digital items or downloadable products

Thank you for shopping with us! If you have any questions or need further assistance with a return, please contact our customer service team at dwswedes@hotmail.com or 564-204-7716.

Thank you for choosing our product! To ensure optimal performance and longevity, we recommend following these care and maintenance guidelines. Regular care can extend the life of your product, keep it in top condition, and maintain its effectiveness for years to come.

General Care Tips

Regular Cleaning – Wipe down the product after each use with a soft, dry cloth to remove dust and debris. For more thorough cleaning, use a damp cloth with mild soap. Avoid abrasive cleaners, as they may scratch or damage the surface.

Storage – Store the product in a cool, dry place away from direct sunlight or extreme temperatures. This helps prevent any potential material degradation and keeps the product ready for its next use.

Avoid Excessive Moisture – If your product is not water-resistant, avoid prolonged exposure to moisture or water, as it can cause rust, warping, or other damage. Always dry the product thoroughly after cleaning or if it gets wet.

Handle with Care – Avoid dropping or impacting the product to prevent cracks, dents, or other structural damage. If your product has any moving parts, be gentle during use to maintain functionality.

Maintenance Guidelines

Inspect Regularly – Periodically inspect the product for any signs of wear, rust, or loose parts. Addressing minor issues early can prevent larger problems down the line.

Lubricate Moving Parts – If your product includes hinges, joints, or other moving parts, apply a small amount of lubricant (e.g., silicone-based) to maintain smooth operation and prevent rust. Follow the specific maintenance instructions provided for any unique components.

Sharpen or Tighten as Needed – For tools or implements, keep any edges sharp and tight by using appropriate sharpening tools and checking fasteners periodically. Regular maintenance of these areas ensures the product remains efficient and safe to use.

Protective Coating – Apply a protective coating (such as a rust inhibitor for metal parts) if the product is exposed to the elements. This will help prevent rust and extend the life of the product.

Material-Specific Care

Metal Products – Keep metal surfaces clean and dry to avoid rust. Regularly apply a light coat of oil or rust inhibitor to exposed metal parts if the product is used outdoors.

Wood Products – For wood components, occasionally apply a wood-safe oil or wax to prevent drying or cracking. Avoid prolonged exposure to moisture, which can cause swelling or warping.

Plastic Components – Clean plastic parts with mild soap and water, avoiding harsh chemicals or abrasive materials that can scratch or weaken the plastic.

Storage Tips

Indoor Storage – Keep the product in a dry indoor area when not in use, especially if it is sensitive to temperature or humidity changes.

Outdoor Storage – If outdoor storage is necessary, ensure the product is sheltered from rain and direct sunlight. Consider using a protective cover to prevent exposure to moisture and UV rays.

Following these care and maintenance guidelines will help keep your product in excellent condition for years to come. For specific care recommendations tailored to your product, refer to any additional instructions included in the packaging.

Thank you for choosing our product, and please feel free to reach out to our customer support team with any questions about care or maintenance.

Your safety is our top priority. Please review and follow these safety warnings and usage guidelines to ensure safe and proper use of this product.

General Safety Warnings

Read All Instructions – Thoroughly read and follow all instructions before using this product. Improper use may result in injury or damage.

Use Only as Intended – This product is designed for specific uses. Using it for unintended purposes may result in injury or product damage.

Keep Out of Reach of Children – This product is not a toy. Store in a secure area away from children and pets.

Protective Gear – When using this product, wear appropriate personal protective equipment (PPE), such as gloves, eye protection, and safety footwear, to prevent injury.

Operational Safety

Inspect Before Each Use – Check for any signs of wear, cracks, or other damage before using. Do not use if the product appears damaged, as this may compromise safety.

Avoid Excessive Force – Do not apply excessive force or strain on the product. Use steady and controlled pressure to prevent injury or product damage.

Use in Safe, Clear Areas – Ensure the work area is free of bystanders, pets, or any obstructions. Always use the product in a stable and secure environment.

Avoid Hazardous Conditions – Do not use this product in wet or slippery conditions unless it is designed for such use. Avoid working near power lines, in poor lighting, or in other potentially dangerous environments.

Material and Environmental Safety

Temperature and Moisture Exposure – Avoid exposing the product to extreme temperatures or moisture unless it is rated for such conditions. This may compromise its durability and safety.

Chemical Exposure – Keep away from harsh chemicals or corrosive substances, as they may weaken materials or cause reactions that compromise safety.

Sharp or Moving Parts – Keep hands, clothing, and other objects clear of any sharp or moving parts during operation to avoid injury.

Storage and Maintenance Safety

Safe Storage – Store the product in a dry, secure location away from children, pets, and flammable materials.

Regular Maintenance – Periodically check for loose parts, rust, or wear that could affect the safe function of the product. Perform maintenance as recommended in the product guidelines.

Dispose of Properly – If the product becomes damaged beyond repair, dispose of it responsibly according to local waste management guidelines.

Failure to follow these safety warnings may result in injury or product damage. By using this product, you agree to assume all responsibility for its safe operation. For further information or assistance, please contact our customer service team.

Thank you for purchasing our product. Please carefully read the following non-liability guidelines. By using this product, you acknowledge and agree to the terms outlined below.

Intended Use

This product is designed and intended solely for the specific purposes outlined in the user manual or product description. Any use outside of these purposes is at the sole discretion and risk of the user. We are not responsible for any damages or injuries resulting from unintended or improper use of this product.

User Responsibility

It is the user’s responsibility to:

Operate the product in accordance with all provided guidelines and instructions.

Use appropriate safety gear and take necessary precautions.

Ensure the product is suitable for the specific tasks it will be used for.

We are not liable for any damages, injuries, or losses arising from failure to follow these responsibilities.

Maintenance and Inspection

Regular maintenance and inspection are crucial to ensure safe and effective use of the product. The user is responsible for:

Checking for signs of wear, damage, or malfunction before each use.

Performing routine maintenance as recommended in the care and maintenance guidelines.

Refraining from use if any defect is observed until repairs or replacements are made.

We are not responsible for any damages, injuries, or losses arising from lack of maintenance or improper care.

Environmental and External Conditions

This product is intended to be used in environments suitable for its design. We are not responsible for any damage or failure resulting from exposure to environmental or external conditions outside of those specified in the product guidelines, including but not limited to:

Extreme temperatures

Wet or corrosive environments

Excessive impact or force

Exposure to chemicals or hazardous substances

Warranty Limitations

Any product warranty provided only covers defects in materials and workmanship under intended use, as outlined in our warranty guidelines. We are not liable for:

Normal wear and tear

Accidental damage, misuse, or alterations

Incidental, indirect, or consequential damages related to the use or failure of the product

For warranty claims, please refer to our warranty policy.

Liability Disclaimer

We disclaim all liability for incidental or consequential damages resulting from the use, misuse, or inability to use this product, including but not limited to personal injury, property damage, or economic losses. In no event shall our total liability exceed the purchase price of the product.

This liability clause is subject to applicable local laws, which may vary by jurisdiction. Some laws may not allow certain limitations on liability, so these guidelines may not apply to you in full.

By using this product, you agree to adhere to these guidelines and acknowledge that the manufacturer is not liable for any damages resulting from improper use or failure to follow these instructions. For further information or support, please contact our customer service team.

This product is intended for adult use only and is not suitable for children. Please review the guidelines below to ensure safe and appropriate handling:

Intended User Age

This product is designed specifically for use by individuals aged 18 and over. It is not intended, designed, or tested for use by children or adolescents.

Storage and Access

Keep Out of Reach of Children: Store this product in a secure area that is inaccessible to children to prevent accidental handling or use.

Safety Precautions: Ensure the product is stored in a location where children cannot access or be exposed to it, as small parts or other components may pose choking or injury hazards.

Potential Hazards

Choking Hazard – This product may contain small parts that could pose a choking risk for children.

Sharp or Moving Parts – Components may include sharp edges or moving parts that are unsafe for children to handle.

Chemical Exposure – Some materials may be harmful if handled or ingested by children.

User Responsibility

By using this product, you acknowledge and accept the responsibility of keeping it securely out of reach of children. Failure to do so may result in unintended harm, for which the manufacturer assumes no liability.

For any questions about product safety or additional information, please contact our customer support team.

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, visit www.P65Warnings.ca.gov.

General Information on Proposition 65

California’s Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, requires businesses to provide warnings to Californians about potential exposures to chemicals that may cause cancer, birth defects, or other reproductive harm. The full list of chemicals can be found on the official website above, and these chemicals may be present in common items, products, and environmental exposures.

Safety Note: While the presence of these chemicals does not necessarily mean a product is unsafe, this warning is provided to help you make informed decisions about your exposures.

Thank you for purchasing our Manhole/Drainage Grate Pick. This tool is designed to safely and effectively lift and remove manhole covers and drainage grates, providing easy access to underground utilities. For your safety and effective tool performance, please read the instructions carefully before use.

Table of Contents

• Safety Information
• Product Overview
• Usage Instructions
• Maintenance and Care
• Storage Guidelines
• Troubleshooting
• Warranty Information

1. Safety Information

Warning

• Wear Protective Gear: Always wear gloves, safety glasses, and steel-toed boots to prevent injuries from heavy covers or unexpected debris.
• Clear the Area: Ensure that no one is standing near the manhole cover or grate area before lifting.
• Inspect the Tool: Examine the pick for signs of wear, cracks, or damage before each use. Do not use if the tool shows any signs of damage.
• Check for Safe Lifting Conditions: Avoid using the pick on damaged or heavily corroded covers, as they may break under force.

2. Product Overview

• Material: High-grade steel for durability and impact resistance
• Length: 28"
• Handle: Ergonomic, slip-resistant grip for safe handling
• Tip: Curved or tapered end for secure placement on manhole covers or grates

3. Usage Instructions

Step 1: Prepare for Use

• Inspect the Tool: Check the manhole pick for visible signs of wear or damage. Confirm that the pick is in good condition.
• Wear Protective Equipment: Equip yourself with gloves, eye protection, and steel-toed boots before handling the pick.

Step 2: Position the Pick on the Cover or Grate

• Locate the Pick Point: Identify the slot, notch, or lifting point on the edge of the manhole cover or drainage grate. This ensures that the pick can securely grip the cover.
• Insert the Pick: Place the pointed or curved end of the pick into the lifting point, notch, or slot. Confirm that the pick is securely seated to avoid slipping.

Step 3: Lifting the Cover or Grate

• Grip the Handle Firmly: Hold the pick with both hands for maximum control.
• Apply Steady Pressure: With your feet shoulder-width apart, slowly lift the pick handle, applying upward pressure to lift the cover. Avoid twisting your back by using your legs to lift.
• Set the Cover Aside Safely: Once the cover is lifted, move it carefully to the side. Avoid dropping or tossing the cover to prevent damage or injury.

Step 4: Replacing the Cover or Grate

• Align the Cover or Grate: After completing your work, position the cover or grate over the opening in its original alignment.
• Lower Carefully: With the pick, guide the cover back into place. Slowly release the pressure to ensure the cover sits securely.

4. Maintenance and Care

• Clean After Each Use: Wipe down the manhole pick with a clean, dry cloth after each use to remove dirt, dust, or moisture.
• Inspect Regularly: Look for any signs of wear, such as cracks, rust, or bending. Address any damage before the next use.
• Sharpen if Needed: If the tip becomes dull, sharpen carefully with a metal file to maintain performance.

5. Storage Guidelines

• Store in a Dry Area: Keep the manhole pick in a dry, sheltered environment to prevent rust and corrosion.
• Secure Properly: Store horizontally on a rack or hang in a designated area for safety.
• Keep Out of Reach of Children: Store in a secure location away from children or untrained individuals.

6. Troubleshooting

7. Warranty Information

This Manhole/Drainage Grate Pick is covered by a 1 year warranty for manufacturing defects under normal use. Please register your product on our website within 30 days of purchase to activate the warranty.

Thank you for using our Manhole/Drainage Grate Pick! By following these guidelines, you’ll ensure both safe and effective use for years to come. For additional assistance, please contact our customer service team.